Contact Us

Get in Touch

At Aura Candy, we value every interaction with our customers. Whether you have questions about our products, need assistance with an order, want to provide feedback, or are interested in wholesale opportunities, we're here to help. Our dedicated customer service team is committed to responding to all inquiries promptly and professionally.

We typically respond to email inquiries within 24 hours during business days, and phone inquiries are handled in real-time during our business hours. For urgent matters, please call us directly. We're proud of our customer service record and work hard to ensure every customer interaction is positive and productive.

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible. Fields marked with an asterisk (*) are required.

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Department-Specific Contacts

For faster assistance, you can reach out directly to specific departments:

Visit Our Facility

We welcome visitors to our Portland headquarters and production facility. Tours are available by appointment and provide a behind-the-scenes look at how we create our premium artisan candy. During tours, you'll see our production areas, meet our team, learn about our quality testing processes, and of course, sample some of our products.

Tours are typically conducted on weekdays and last approximately 90 minutes. Group tours can be arranged for schools, organizations, or corporate events. Please contact us at least two weeks in advance to schedule a tour. Note that certain areas of our facility may be restricted due to production schedules or safety requirements.

Frequently Asked Questions

Before reaching out, you might find answers to your questions in our comprehensive FAQ section. We've compiled answers to the most common questions about our products, ordering, shipping, ingredients, and more. Visit our FAQ page to see if your question has already been answered.

Social Media

Connect with us on social media for the latest updates, new product announcements, special promotions, and behind-the-scenes content. We love engaging with our community and hearing your feedback:

Order Tracking and Support

If you need assistance with an existing order, please have your order number ready when contacting us. You can track your order status online using the tracking link provided in your shipping confirmation email. For order modifications, cancellations, or delivery questions, please contact our customer service team as soon as possible.

Quality Concerns

While we maintain rigorous quality standards, if you receive a product that doesn't meet your expectations, please contact our quality team immediately. We take all quality concerns seriously and investigate every report thoroughly. Please save the product and packaging if possible, as this helps us identify any issues and improve our processes.

Allergen and Dietary Inquiries

We understand that food allergies and dietary restrictions are serious concerns. If you have specific questions about allergens, ingredients, or dietary suitability of our products, please contact our quality team. We maintain detailed records of all ingredients and can provide comprehensive information to help you make informed decisions.

Wholesale and Partnership Opportunities

If you're interested in carrying Aura Candy products in your store or exploring partnership opportunities, we'd love to hear from you. Please contact our wholesale team with information about your business, including your location, type of establishment, and expected volume. We offer competitive wholesale pricing and support to help our retail partners succeed. Learn more on our wholesale page.

Media and Press Inquiries

Members of the media are invited to contact our press team for information, interviews, high-resolution images, or samples for review. We're happy to provide expert commentary on confectionery trends, food safety, artisan manufacturing, or other relevant topics. We typically respond to media inquiries within 24 hours.